Use of private information policy (GDPR)
Last updated: [23/01/2020]
We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.
We value your privacy
We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.
How we collect information
We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.
We use Google Analytics in a way that anonymises your IP and makes identifying you or tracking your activity outside our website impossible. We use this simply to collect and analyse anonymous data detailing how many site visitors we receive and how they browse around our website. This allows us to continually improve our website and make it easier to use.
To do this, the following cookies are used.
|_ga||This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.||2 years||Analytics|
|_gid||This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the wbsite is doing. The data collected including the number visitors, the source where they have come from, and the pages viisted in an anonymous form.||1 day||Analytics|
|_gat_gtag_UA_24962633_1||Google uses this cookie to distinguish users.||1 minute||Analytics|
We collect your email address when you sign up for one of our newsletters.
We ask for your account and contact information when you hire or buy something from us.
Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.
What information we hold
When you contact us by email or through our website, we collect your name, email address, phone number, a social media username, and the company you work for, if you’ve given us that. If you sign up for a newsletter, we only collect your email address.
When you buy something from us, we collect your name, email address, phone number, and a delivery address.
If you do business with us, we also collect your business name and bank details and keep records of the invoices we send you and the payments you make.
All card payments are processed by Stripe, our e-commerce platform, and we never have access to your credit card information. Direct debit payments are processed by GoCardless.
When you contact us by email or through our website, we store your information in Hubspot, our Customer Relationship Management (CRM) software. If you sign up for a newsletter, we store your email address in Mailchimp, which is the marketing platform we prefer. If we do business, we store your information in our accounts software, FreeAgent. We chose these systems partly for their commitment to security.
What we use your information for
We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications, and we won’t send them to you again. We will use your information to send you invoices, statements, or reminders.
Who’s responsible for your information at our company
Jason Boyd, our Managing Director, is responsible for the security of your information. You can contact them by email at email@example.com or by phone on 01506 668607 if you have any concerns about the information we store.
Who has access to information about you
When we store information in our own systems, only the people who need it have access. Our management have access to everything you’ve provided, but individual employees have access to only what they need to do their job.
The steps we take to keep your information private
Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in Bitwarden, an encrypted password manager, use a different, randomly generated password for each service, and never use the same password twice.
The computers we use are all encrypted using VeraCrypt and are protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also encrypted and protected by a fingerprint or facial recognition.
How to complain
We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Jason Boyd by email at firstname.lastname@example.org or by phone on 01506 668607. If you’re the letter writing type, send your envelope to 84 Dick Gardens, BATHGATE, West Lothian, EH47 0BP
Changes to the policy
If we change the contents of this policy, those changes will become effective the moment we publish them on our website.